Terms & Conditions

Intellectual Property Rights

Other than the content you own, all intellectual property rights in and to this Website and its materials are owned by Main Street and/or its licensors. You are granted a limited, non-transferable license to access and view the material on this Website for your personal or internal business use only.

Restrictions

You are specifically restricted from:

• Publishing any Website material in any other media without our consent
• Selling, sublicensing, or otherwise commercializing any Website material
• Publicly performing or displaying any Website material
• Using this Website in any way that may damage it or impair user access
• Using this Website contrary to applicable laws and regulations, or in any way that may cause harm to the Website, to us, or to any person or business
• Engaging in data mining, data harvesting, or data extraction in relation to this Website
• Using this Website to engage in any advertising or marketing without our prior written consent

Your Content

“Your Content” means any audio, video, text, images, or other materials you choose to provide as part of using our services. By providing Your Content, you grant Main Street a non-exclusive, worldwide, royalty-free license to display and reference your name, logo, and the work produced under this engagement for portfolio, case studies, and marketing purposes.

You may request removal of specific identifiable materials by providing written notice, and we will make commercially reasonable efforts to comply within 30 days. Even after removal, we may continue to reference the engagement in anonymized or aggregated form (for example, industry, type of work, and results without identifying you by name).

You are solely responsible for Your Content and represent that:

• You own or have obtained all necessary rights and permissions to provide it
• Your Content does not infringe any third-party rights or applicable laws

We reserve the right to remove any of Your Content from this Website or our systems at any time, for any reason, without notice.

Right to Refuse or Cease Working Relationships

Main Street reserves the right to deny or cease working relationships with any individuals or entities involved in, promoting, or related to industries or activities that:

• Create or contribute to harm, damage, or injury to any person or animal
• Constitute or contribute to a crime, or are unlawful, harmful, abusive, defamatory, infringing, harassing, threatening, or otherwise objectionable in our judgment
• Violate the intellectual property, privacy, or publicity rights of any third party
• Contain information or content for which you do not have the necessary rights or permissions
• Are adult in nature, or involve gambling or other activities we deem inappropriate for our brand

We may refuse or terminate engagements at our sole discretion if we believe your project or industry falls into or adjacent to these categories.

Use of Client Logos and Assets for Marketing Purposes

By engaging Main Street, you grant us a non-exclusive, worldwide, royalty-free license to display and reference your name, logo, and the assets we create for you for portfolio, case studies, and marketing purposes, including in client lists, testimonials and case studies, and portfolio examples.

We will use your logos and assets professionally and will not present them in a way that discredits your brand or misrepresents our relationship. You may request removal of specific identifiable materials by providing written notice, and we will make commercially reasonable efforts to comply within 30 days.

Services and Engagement Types

We primarily provide website design and development for local businesses. This may include:

• Fixed-scope website projects (for example, a new website build with clearly defined deliverables, pricing, and timeline)
• Ongoing plans (for example, hosting, care, or update plans described on our Website)
• One-time services (for example, audits, revisions, or add-ons)

Each service and plan may have its own scope, limits, pricing, and terms as described:

• On our Pricing or service pages
• In written proposals or statements of work (SOWs)
• In order forms or email confirmations

In the event of a conflict, a signed or explicitly accepted written agreement (such as an SOW) will govern that specific engagement, and these Terms will apply to all areas not explicitly modified.

Turnaround Times

We strive to deliver high-quality work as quickly as possible, but unless expressly agreed in writing, we do not guarantee specific delivery dates. Upon receiving your project or request, we will provide an estimated timeline based on scope and complexity. Estimates are not guarantees and may change based on revisions, dependencies (including the timely delivery of content and feedback from you), or other factors.

If you have a hard deadline, we are happy to discuss a rush arrangement with an additional fee and a guaranteed delivery date. Rush requests are evaluated case by case and are not guaranteed until explicitly agreed in writing.

Scope of Work

For fixed-scope projects, deliverables, milestones, and timelines are outlined in the proposal or SOW. Any work outside the defined scope may require a change order or additional fees. If a requested change significantly alters scope, we may re-estimate the work, propose additional fees, or decline the change and suggest a separate project.

Charges & Cancellation

Charges are collected by credit card, debit card, or bank transfer as set out in your proposal, order form, or plan. For projects, a deposit or initial payment may be required before work begins; recurring plan charges are automatically collected using the payment method you provide.

You may request cancellation of an ongoing plan at any time by providing written notice. To avoid being charged for the next billing period, we must receive your request before your renewal date. Requests received on or after the renewal date remain responsible for that period, and the plan stays active through the end of it. A billing delay, pause, or manual extension does not count as cancellation and does not change your renewal date unless we confirm a new date in writing. Work performed during any delayed or extended billing window is fully billable, and payment cannot be withheld as a method of canceling.

All account holders are responsible for managing their own account and billing settings. Account requests and questions can be made via hello@themainstreetcompany.com.

Refunds

Unless a separate written agreement states otherwise, all fees for fixed-scope projects and one-time services are non-refundable once work has begun, and deposits are non-refundable.

For ongoing plans, refunds, credits, and prorated refunds are not issued for cancellation requests received on or after the renewal date, periods during or after a manual billing delay or extension, periods where you chose not to use the service, or changes in your internal priorities, strategy, or team. Once a renewal period begins, the full amount for that period is owed.

Rights and Ownership

No Warranties

This Website and our services are provided “as is,” with all faults. Main Street makes no representations or warranties of any kind, express or implied, related to this Website, its materials, or the results of using our services. Nothing on this Website or in our communications should be interpreted as a guarantee of specific outcomes or results.

Limitation of Liability

In no event shall Main Street, nor any of its officers, directors, employees, or contractors, be liable for anything arising out of or in any way connected with your use of this Website or our services, whether such liability is under contract, tort, or otherwise. We shall not be liable for any indirect, consequential, or special liability, including lost profits, lost revenue, lost data, or business interruption.

To the maximum extent permitted by law, our total liability for any claim related to our services will not exceed the amount you paid to us in the thirty (30) days preceding the event giving rise to the claim.

No Guarantee of Results; Not Professional Advice

Any information we provide, including content on this Website, deliverables, strategies, and recommendations, is for informational purposes only and does not constitute legal, financial, or other professional advice. We do not guarantee any particular business outcome, ranking, traffic level, or revenue. You are responsible for your own decisions and should consult your own professional advisors where appropriate.

Indemnification

You agree to indemnify and hold harmless Main Street, its officers, directors, employees, and contractors from and against any and all liabilities, costs, demands, causes of action, damages, and expenses arising out of or in any way related to your use of this Website or our services, your breach of any provisions of these Terms, or your violation of any third-party rights.

Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision will be deleted without affecting the remaining provisions, which will continue in full force and effect.

Variation of Terms

Main Street may revise these Terms at any time as it sees fit. By using this Website or continuing to use our services after changes are posted, you agree to any updated Terms and are expected to review them regularly.

Assignment

Main Street may assign, transfer, or subcontract its rights and/or obligations under these Terms without notice. You may not assign, transfer, or subcontract any of your rights and/or obligations under these Terms without our prior written consent.

Entire Agreement

These Terms constitute the entire agreement between Main Street and you in relation to your use of this Website and, unless superseded by a separate written agreement, your use of our services. They supersede all prior agreements and understandings. By using this Website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Changes & Questions

These Terms may be updated as needed. Questions or concerns may be directed to hello@themainstreetcompany.com.